Support

Tap Search again and it rescans the whole view, which is usually enough after you move the phone. Make the ring bigger in frame by moving the phone closer or turning it portrait, and get the backboard and net fully in shot with nothing in front of them. If it gives up, draw the box by hand: drag it onto the ring and pinch to resize.

Double tap an earbud to swap the last call, or fix any shot from the session list afterwards. Most wrong calls come from setup: a ring that is too small in frame, bright sky right behind the hoop, a second hoop in view, or spare balls rolling around. The setup guide covers all four.

Detection runs the camera and a neural network for the whole session, so the phone warms up. Keep it out of direct sun, take the case off, and run sessions of twenty to thirty minutes rather than an hour. If the phone throttles hard it will start dropping frames and missing shots, so give it a break between sets.

Check the earbuds are connected as media audio, not just as a phone headset, and that media volume is up. Some earbuds drop the connection when the screen locks, so leave the screen on for the first few shots and check the callouts are coming through. You can also test the voice from Settings.

Clips are only kept if you chose Keep clips when the session ended. If you chose to delete them, or deleted them later from Settings, they are gone, because nothing is uploaded anywhere. Check clip recording is still switched on in Settings before your next session.

Everything lives in the app private storage on your phone. Delete a single session from its summary screen, delete all shot clips from Settings, and uninstalling the app removes the lot. Nothing was ever sent off the phone, so there is nothing to delete anywhere else.